1E incident

Push notifications on Mobile devices

Major Resolved View vendor source →

1E experienced a major incident on October 24, 2024 affecting TeamViewer Services, lasting 19h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 10:22 AM UTC
Resolved
Oct 25, 2024, 05:39 AM UTC
Duration
19h 17m
Detected by Pingoru
Oct 24, 2024, 10:22 AM UTC

Affected components

TeamViewer Services

Update timeline

  1. investigating Oct 24, 2024, 10:22 AM UTC

    We are currently investigating an issue with missing push notifications on mobile devices using TeamViewer. The affected applications are TeamViewer Mobile Host and AssistAR.

  2. monitoring Oct 24, 2024, 10:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 25, 2024, 05:39 AM UTC

    This incident has been resolved.