1E incident

Device groups issue

Major Resolved View vendor source →

1E experienced a major incident on January 17, 2025 affecting TeamViewer Services and Management Console, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2025, 02:52 PM UTC
Resolved
Jan 17, 2025, 03:23 PM UTC
Duration
31m
Detected by Pingoru
Jan 17, 2025, 02:52 PM UTC

Affected components

TeamViewer ServicesManagement Console

Update timeline

  1. investigating Jan 17, 2025, 02:52 PM UTC

    Partial device groups functionality issues for a subset of users.

  2. identified Jan 17, 2025, 03:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 17, 2025, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 17, 2025, 03:23 PM UTC

    This incident has been resolved.