1E incident

Decreased Performance

Major Resolved View vendor source →

1E experienced a major incident on March 5, 2025 affecting TeamViewer Services and Monitoring & Asset Management and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 11:56 AM UTC
Resolved
Mar 05, 2025, 01:38 PM UTC
Duration
1h 42m
Detected by Pingoru
Mar 05, 2025, 11:56 AM UTC

Affected components

TeamViewer ServicesMonitoring & Asset ManagementManagement ConsoleBackupAPIEndpoint ProtectionIoT

Update timeline

  1. investigating Mar 05, 2025, 11:56 AM UTC

    We are currently investigating an issue with decreased product performance.

  2. investigating Mar 05, 2025, 12:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 05, 2025, 12:13 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 05, 2025, 01:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 05, 2025, 01:38 PM UTC

    This incident has been resolved.