1E experienced a minor incident on October 5, 2026 affecting DEX Platform – West Europe 1, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
DEX Platform – West Europe 1
Update timeline
- investigating Oct 05, 2026, 02:18 PM UTC
We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available
- resolved Oct 05, 2026, 05:24 PM UTC
This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10