14IP incident
Customers may experience problems locating, downloading, or updating certain modules from the mirror infrastructure
Ongoing since 06:14 PM UTC, affecting Mirror Servers.
We are currently investigating an issue affecting the ClearlyIP mirror repository service. Customers may experience problems locating, downloading, or updating certain modules from the mirror infrastructure. The issue appears to affect multiple brands and module repositories, resulting in modules being reported as unavailable online, missing from module listings, or returning errors during installation and update attempts. Examples of impacted functionality may include: Missing modules in Module Admin Module update failures Module installation errors "Not available online" messages for certain commercial modules Our team has identified the issue and is actively working to restore normal repository functionality. Existing voice services and SIP trunking traffic are not currently impacted. We will continue to provide updates as additional information becomes available.
Affected components
Update timeline
- investigating Nov 04, 2026, 06:14 PM UTC
We are currently investigating an issue affecting the ClearlyIP mirror repository service. Customers may experience problems locating, downloading, or updating certain modules from the mirror infrastructure. The issue appears to affect multiple brands and module repositories, resulting in modules being reported as unavailable online, missing from module listings, or returning errors during installation and update attempts. Examples of impacted functionality may include: Missing modules in Module Admin Module update failures Module installation errors "Not available online" messages for certain commercial modules Our team has identified the issue and is actively working to restore normal repository functionality. Existing voice services and SIP trunking traffic are not currently impacted. We will continue to provide updates as additional information becomes available.
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