14IP incident

Upstream vendor impact on portals

Resolved after 22 minutes, affecting Mirror Admin Portal and Redirect Server and 1 more, on September 19, 2025.

identified Sep 19, 2025, 07:55 PM UTC

An upstream vendor is having an outage that can affect managing products in our portals. In addition, support may be inaccessible, however phone service and support is still functioning.

Started
Sep 19, 2025, 07:55 PM UTC
Resolved
Sep 19, 2025, 08:17 PM UTC
Duration
22m
Detected by Pingoru
Sep 19, 2025, 07:55 PM UTC

Affected components

Mirror Admin PortalRedirect ServerCloud Device ManagerUnity APIStore

Update timeline

  1. identified Sep 19, 2025, 07:55 PM UTC

    An upstream vendor is having an outage that can affect managing products in our portals. In addition, support may be inaccessible, however phone service and support is still functioning.

  2. resolved Sep 19, 2025, 08:17 PM UTC

    Upstream vendor issue has been resolved.

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