14IP incident

Issues with Grandstream devices with XCast Labs

Resolved after 34 days 22 hours, affecting Hosted PBX and Residential Service and 1 more, on April 3, 2026.

monitoring Apr 05, 2026, 12:01 AM UTC

We have implemented a fix. If you are still having issues with your devices, please contact us by emailing [email protected] and we can assist you further.

Started: Apr 03, 2026, 08:32 PM UTC
Resolved: May 08, 2026, 07:22 PM UTC
Duration: 34d 22h
Detected by Pingoru: Apr 03, 2026, 08:32 PM UTC

Affected components

Hosted PBXResidential ServiceTrunkingAuto Provisioning

Update timeline

investigating Apr 03, 2026, 08:32 PM UTC

We are seeing issues with provisioning and registration of some Grandstream devices. The team is actively reviewing the situation
monitoring Apr 05, 2026, 12:01 AM UTC

We have implemented a fix. If you are still having issues with your devices, please contact us by emailing [email protected] and we can assist you further.
resolved May 08, 2026, 07:22 PM UTC

This incident has been resolved.

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