11x AI had 28 outages in the last 2 years totaling 160h 26m of downtime — averaging 1.2 incidents per month.
There were 28 11x AI outages since October 20, 2025 totaling 160h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating We noticed some campaigns sent the steps were stored in the wrong order and we have Email pointing to LInkdedIn messages and the opposite too. They were also bad synced with SmartLead apparently. We pushed already a possible fix to avoid that but we don't know yet the full impact and how to recover the bad sequences Affected components Multi-channel Deliverability (Partial outage)
Status: Investigating
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating We're investigating a connectivity issue with Salesforce that's making the integration unstable
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating
Status: Investigating We are experiencing delays in sourcing leads.
Status: Investigating Alice campaigns dashboard is not loading Affected components Dashboard (Partial outage)
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating We are experiencing a service disruption affecting lead qualification. Some leads may be incorrectly marked as inconclusive. Our team is actively working on a resolution
Status: Investigating We are experiencing a service disruption affecting lead qualification. Some leads may be incorrectly marked as inconclusive. Our team is actively working on a resolution. Affected components Sourcing (Partial outage)
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating
Status: Investigating Leads may be loading slowly. The team has been notified and the fix should be live soon Affected components Dashboard (Partial outage)
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating https://11x-group.slack.com/archives/C05178UQX8D/p1773191415058689 Everyone got logged out, some can't log back in
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating A third-party enrichment provider outage is blocking the lead sourcing pipeline. Contacts are stuck in an intermediate enrichment state and cannot progress to enrollment. ~10,700 contacts are affected since Feb 26 08:00 UTC. Campaigns with pending sourcings are not progressing. The team is investigating remediation to unblock affected contacts and prevent recurrence.
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating We are currently experiencing an issue that is impacting email delivery. During this time, emails are not being sent out and are being queued internally. As a result, downstream events such as notifications or related callbacks may appear delayed or missing. Our team is actively working on resolving the underlying issue. Once service is restored, queued emails will begin sending automatically and delivery should catch up shortly. We appreciate your patience while we work to fully restore normal operations. Affected components Multi-channel Deliverability (Partial outage)
Status: Investigating We are currently experiencing an issue that is impacting email delivery for some users. During this time, emails are not being sent out and are being queued internally. As a result, downstream events such as notifications or related callbacks may appear delayed or missing. Our team is actively working on resolving the underlying issue. Once service is restored, queued emails will begin sending automatically and delivery should catch up shortly. We appreciate your patience while we work to fully restore normal operations. Affected components Multi-channel Deliverability (Degraded performance)
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Status: Investigating
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.