10to8 Outage History

Apr 1 , 19:56 BST Resolved - This incident has been resolved. Apr 1 , 19:26 BST Monitoring - A fix has been implemented and we are monitoring the results. Apr 1 , 18:21 BST Identified - We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.

This incident has been resolved.

Jan 23 , 14:08 GMT Resolved - This incident has been resolved. Jan 23 , 13:15 GMT Update - We are continuing to monitor for any further issues. Jan 23 , 13:13 GMT Update - We are continuing to monitor for any further issues. Jan 23 , 12:53 GMT Monitoring - A fix has been implemented and we are monitoring the results. Jan 23 , 10:30 GMT Investigating - We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.

This incident has been resolved.

Oct 26 , 15:00 GMT Completed - The scheduled maintenance has been completed. Oct 26 , 14:25 GMT Update - We are continuing to verify the maintenance items. Oct 26 , 14:07 GMT Verifying - Verification is currently underway for the maintenance items. Oct 26 , 07:09 GMT Update - Communications and Calendar Sync are offline. Oct 26 , 07:00 GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 17 , 15:42 BST Scheduled - We will be conducting scheduled upgrade on our system. As a result, the web application, communications and calendar sync may be degraded and/or temporarily unavailable. We apologize for any inconvenience this may cause. Rest assured, once the upgrade is complete, the system will catch up with all communications and calendar events that should have synced. Thank you for your patience and understanding.

Aug 7 , 15:56 BST Resolved - This incident has been resolved. Aug 7 , 15:29 BST Identified - The issue has been identified and a fix is being implemented.

This incident has been resolved.

Jul 17 , 17:32 BST Resolved - This incident has been resolved. Jul 17 , 16:33 BST Monitoring - A fix has been implemented and we are monitoring the results. Jul 17 , 16:09 BST Investigating - Performance on the US Server is currently degraded. Some users may be experiencing slow loading times. We are currently investigating this issue.

This incident has been resolved.

Jun 9 , 18:12 BST Resolved - This incident has been resolved. Jun 9 , 17:47 BST Update - We are continuing to monitor for any further issues. Jun 9 , 16:51 BST Monitoring - A fix has been implemented and we are monitoring the results. Jun 9 , 16:24 BST Identified - The issue has been identified and a fix is being implemented.

This incident has been resolved.

Apr 10 , 19:00 BST Resolved - This incident has been resolved. Apr 10 , 18:55 BST Update - We are continuing to monitor for any further issues. Apr 10 , 18:37 BST Update - We are continuing to monitor for any further issues. Apr 10 , 15:54 BST Update - We are continuing to monitor for any further issues. Apr 10 , 15:40 BST Monitoring - A fix has been implemented and we are monitoring the results. Apr 10 , 15:12 BST Investigating - We are currently investigating this issue.

This incident has been resolved.

Mar 10 , 16:11 GMT Resolved - This incident has been resolved. Mar 10 , 13:34 GMT Monitoring - A fix has been implemented and we are monitoring the results. Mar 10 , 12:45 GMT Investigating - We are currently investigating this issue.

This incident has been resolved.

Feb 16 , 10:37 GMT Resolved - This incident has been resolved. Feb 16 , 09:57 GMT Monitoring - We are running our database optimization task. We are monitoring the performance of the system(s) Feb 16 , 07:51 GMT Identified - At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed. Feb 16 , 07:50 GMT Monitoring - A fix has been implemented and we are monitoring the results. Feb 16 , 07:50 GMT Identified - At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.

This incident has been resolved.

Dec 10 , 08:54 GMT Completed - The scheduled maintenance has been completed. Dec 10 , 08:42 GMT Verifying - Verification is currently underway for the maintenance items. Dec 10 , 08:30 GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 6 , 13:36 GMT Scheduled - We will be conducting scheduled upgrade on our system. As a result, the web application may be temporarily unavailable. We apologise for any inconvenience this may cause. Rest assured, once the upgrade is complete, the system will catch up with all communications and calendar events that should have synced. Thank you for your patience and understanding.