10to8 incident
Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking
10to8 experienced a minor incident on April 1, 2026 affecting SISc Web-Application and SISc Web-Application and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 01, 2026, 05:21 PM UTC
We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.
- monitoring Apr 01, 2026, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 06:56 PM UTC
Apr 1 , 19:56 BST Resolved - This incident has been resolved. Apr 1 , 19:26 BST Monitoring - A fix has been implemented and we are monitoring the results. Apr 1 , 18:21 BST Identified - We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.
- resolved Apr 01, 2026, 06:56 PM UTC
This incident has been resolved.