10to8 incident

Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

Minor Resolved View vendor source →

10to8 experienced a minor incident on April 1, 2026 affecting SISc Web-Application and SISc Web-Application and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 05:21 PM UTC
Resolved
Apr 01, 2026, 06:56 PM UTC
Duration
1h 35m
Detected by Pingoru
Apr 01, 2026, 05:21 PM UTC

Affected components

SISc Web-ApplicationSISc Web-ApplicationSISc Web-ApplicationSISc Web-ApplicationCommunicationsCommunicationsCommunicationsCommunicationsCalendar SyncCalendar Sync

Update timeline

  1. identified Apr 01, 2026, 05:21 PM UTC

    We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.

  2. monitoring Apr 01, 2026, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2026, 06:56 PM UTC

    This incident has been resolved.