10to8 Outage History
10to8 is up right nowPingoru has recorded 57 incidents for 10to8: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Minor April 1, 2026 Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking 1h 35m SISc Web-Application, SISc Web-Application, SISc Web-Application, SISc Web-Application and 9 more
Started Apr 01, 2026, 05:21 PM UTC· resolved Apr 01, 2026, 06:56 PM UTC
- identified Apr 01, 2026, 05:21 PM UTC
We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.
- monitoring Apr 01, 2026, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 06:56 PM UTC
Apr 1, 19:56 BST Resolved - This incident has been resolved. Apr 1, 19:26 BST Monitoring - A fix has been implemented and we are monitoring the results. Apr 1, 18:21 BST Identified - We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.
- resolved Apr 01, 2026, 06:56 PM UTC
This incident has been resolved.
Major January 23, 2026 Partial Communications Outage 3h 38m Communications
Started Jan 23, 2026, 10:30 AM UTC· resolved Jan 23, 2026, 02:08 PM UTC
- investigating Jan 23, 2026, 12:49 PM UTC
We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.
- monitoring Jan 23, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 23, 2026, 01:13 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 23, 2026, 01:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 23, 2026, 02:08 PM UTC
Jan 23, 14:08 GMT Resolved - This incident has been resolved. Jan 23, 13:15 GMT Update - We are continuing to monitor for any further issues. Jan 23, 13:13 GMT Update - We are continuing to monitor for any further issues. Jan 23, 12:53 GMT Monitoring - A fix has been implemented and we are monitoring the results. Jan 23, 10:30 GMT Investigating - We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.
- resolved Jan 23, 2026, 02:08 PM UTC
This incident has been resolved.
Minor October 26, 2025 Server Maintenance –
Started Oct 26, 2025, 03:00 PM UTC· resolved Oct 26, 2025, 03:00 PM UTC
- resolved Oct 26, 2025, 03:00 PM UTC
Oct 26, 15:00 GMT Completed - The scheduled maintenance has been completed. Oct 26, 14:25 GMT Update - We are continuing to verify the maintenance items. Oct 26, 14:07 GMT Verifying - Verification is currently underway for the maintenance items. Oct 26, 07:09 GMT Update - Communications and Calendar Sync are offline. Oct 26, 07:00 GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 17, 15:42 BST Scheduled - We will be conducting scheduled upgrade on our system. As a result, the web application, communications and calendar sync may be degraded and/or temporarily unavailable. We apologize for any inconvenience this may cause. Rest assured, once the upgrade is complete, the system will catch up with all communications and calendar events that should have synced. Thank you for your patience and understanding.
Minor August 11, 2025 Server Maintenance | Rotation of Internal API Keys –
Started Aug 11, 2025, 05:47 AM UTC· resolved Aug 11, 2025, 05:47 AM UTC
- resolved Aug 11, 2025, 05:47 AM UTC
Aug 11, 06:47 BST Completed - The scheduled maintenance has been completed. Aug 11, 06:25 BST Update - We are continuing to verify the maintenance items. Aug 11, 06:21 BST Verifying - Verification is currently underway for the maintenance items. Aug 11, 06:21 BST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Aug 11, 06:19 BST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Aug 11, 06:00 BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 8, 19:06 BST Scheduled - We will be conducting scheduled security maintenance on our system to rotate some of our internally used API Keys. As a result, the web application may be temporarily unavailable for a few minutes. Please note that this is a routine internal update, and no action is required from your end. We apologise for any inconvenience this may cause. Rest assured, once the maintenance is complete, the system will catch up with all communications and calendar events that should have synced. Thank you for your patience and understanding.
Minor August 7, 2025 Delays in report generation 27m Communications
Started Aug 07, 2025, 02:29 PM UTC· resolved Aug 07, 2025, 02:56 PM UTC
- identified Aug 07, 2025, 02:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 07, 2025, 02:56 PM UTC
Aug 7, 15:56 BST Resolved - This incident has been resolved. Aug 7, 15:29 BST Identified - The issue has been identified and a fix is being implemented.
- resolved Aug 07, 2025, 02:56 PM UTC
This incident has been resolved.
Minor July 17, 2025 Performance Degraded - US Server 1h 22m SISc Web-Application
Started Jul 17, 2025, 03:09 PM UTC· resolved Jul 17, 2025, 04:32 PM UTC
- investigating Jul 17, 2025, 03:09 PM UTC
Performance on the US Server is currently degraded. Some users may be experiencing slow loading times. We are currently investigating this issue.
- monitoring Jul 17, 2025, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2025, 04:32 PM UTC
Jul 17, 17:32 BST Resolved - This incident has been resolved. Jul 17, 16:33 BST Monitoring - A fix has been implemented and we are monitoring the results. Jul 17, 16:09 BST Investigating - Performance on the US Server is currently degraded. Some users may be experiencing slow loading times. We are currently investigating this issue.
- resolved Jul 17, 2025, 04:32 PM UTC
This incident has been resolved.
Minor June 9, 2025 Delays in Communications 1h 48m Communications, Calendar Sync
Started Jun 09, 2025, 03:24 PM UTC· resolved Jun 09, 2025, 05:12 PM UTC
- identified Jun 09, 2025, 03:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 09, 2025, 03:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 09, 2025, 04:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 09, 2025, 05:12 PM UTC
Jun 9, 18:12 BST Resolved - This incident has been resolved. Jun 9, 17:47 BST Update - We are continuing to monitor for any further issues. Jun 9, 16:51 BST Monitoring - A fix has been implemented and we are monitoring the results. Jun 9, 16:24 BST Identified - The issue has been identified and a fix is being implemented.
- resolved Jun 09, 2025, 05:12 PM UTC
This incident has been resolved.
Major April 10, 2025 Partial Outage - Slow Loading (EU server) 3h 48m SISc Web-Application, Communications, Calendar Sync
Started Apr 10, 2025, 02:12 PM UTC· resolved Apr 10, 2025, 06:00 PM UTC
- investigating Apr 10, 2025, 02:12 PM UTC
We are currently investigating this issue.
- monitoring Apr 10, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 10, 2025, 02:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 10, 2025, 05:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 10, 2025, 05:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 10, 2025, 06:00 PM UTC
Apr 10, 19:00 BST Resolved - This incident has been resolved. Apr 10, 18:55 BST Update - We are continuing to monitor for any further issues. Apr 10, 18:37 BST Update - We are continuing to monitor for any further issues. Apr 10, 15:54 BST Update - We are continuing to monitor for any further issues. Apr 10, 15:40 BST Monitoring - A fix has been implemented and we are monitoring the results. Apr 10, 15:12 BST Investigating - We are currently investigating this issue.
- resolved Apr 10, 2025, 06:00 PM UTC
This incident has been resolved.
Major March 10, 2025 Severely degraded performance - US Server Only 3h 26m SISc Web-Application, Communications, Calendar Sync
Started Mar 10, 2025, 12:45 PM UTC· resolved Mar 10, 2025, 04:11 PM UTC
- investigating Mar 10, 2025, 01:20 PM UTC
We are currently investigating this issue.
- monitoring Mar 10, 2025, 01:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2025, 04:11 PM UTC
Mar 10, 16:11 GMT Resolved - This incident has been resolved. Mar 10, 13:34 GMT Monitoring - A fix has been implemented and we are monitoring the results. Mar 10, 12:45 GMT Investigating - We are currently investigating this issue.
- resolved Mar 10, 2025, 04:11 PM UTC
This incident has been resolved.
Minor February 16, 2025 Degraded Performance 2h 46m SISc Web-Application, Communications, Calendar Sync
Started Feb 16, 2025, 07:50 AM UTC· resolved Feb 16, 2025, 10:37 AM UTC
- identified Feb 16, 2025, 07:50 AM UTC
At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.
- monitoring Feb 16, 2025, 07:50 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 16, 2025, 07:51 AM UTC
At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.
- monitoring Feb 16, 2025, 09:57 AM UTC
We are running our database optimization task. We are monitoring the performance of the system(s)
- resolved Feb 16, 2025, 10:37 AM UTC
Feb 16, 10:37 GMT Resolved - This incident has been resolved. Feb 16, 09:57 GMT Monitoring - We are running our database optimization task. We are monitoring the performance of the system(s) Feb 16, 07:51 GMT Identified - At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed. Feb 16, 07:50 GMT Monitoring - A fix has been implemented and we are monitoring the results. Feb 16, 07:50 GMT Identified - At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.
- resolved Feb 16, 2025, 10:37 AM UTC
This incident has been resolved.
Minor December 23, 2024 SMS Delivery Impacted in United States of America 9d 15h Communications, Communications, Communications, Communications
Started Dec 23, 2024, 05:45 PM UTC· resolved Jan 02, 2025, 09:09 AM UTC
- investigating Dec 23, 2024, 05:45 PM UTC
We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.
- identified Dec 23, 2024, 07:22 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Dec 24, 2024, 06:20 PM UTC
We are currently investigating this issue.
- identified Dec 24, 2024, 06:21 PM UTC
We have identified the issue. We are working with our service provider(s) to resolve this.
- monitoring Dec 25, 2024, 06:37 PM UTC
We are working with our service provider(s) to resolve this. Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround. The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance.
- monitoring Dec 26, 2024, 11:22 AM UTC
We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation.
- monitoring Dec 28, 2024, 09:31 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 02, 2025, 09:09 AM UTC
Jan 2, 09:09 GMT Resolved - This incident has been resolved. Dec 28, 09:31 GMT Update - We are continuing to monitor for any further issues. Dec 26, 11:22 GMT Update - We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation. Dec 25, 18:37 GMT Monitoring - We are working with our service provider(s) to resolve this. Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround. The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance. Dec 24, 18:21 GMT Identified - We have identified the issue. We are working with our service provider(s) to resolve this. Dec 24, 18:20 GMT Investigating - We are currently investigating this issue. Dec 23, 19:22 GMT Identified - The issue has been identified and a fix is being implemented. Dec 23, 17:45 GMT Investigating - We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.
- resolved Jan 02, 2025, 09:09 AM UTC
This incident has been resolved.
Minor December 10, 2024 Scheduled Upgrade (Data Storage - USA) –
Started Dec 10, 2024, 08:54 AM UTC· resolved Dec 10, 2024, 08:54 AM UTC
- resolved Dec 10, 2024, 08:54 AM UTC
Dec 10, 08:54 GMT Completed - The scheduled maintenance has been completed. Dec 10, 08:42 GMT Verifying - Verification is currently underway for the maintenance items. Dec 10, 08:30 GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 6, 13:36 GMT Scheduled - We will be conducting scheduled upgrade on our system. As a result, the web application may be temporarily unavailable. We apologise for any inconvenience this may cause. Rest assured, once the upgrade is complete, the system will catch up with all communications and calendar events that should have synced. Thank you for your patience and understanding.