Zowie experienced a major incident on November 29, 2022 affecting Inbox GraphQL API, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Inbox GraphQL API
Update timeline
- identified Nov 29, 2022, 10:57 AM UTC
We identified an issue with accessing our Inbox.
- identified Nov 29, 2022, 11:05 AM UTC
Unfortunately, this issue is identified as a network problem on our infrastructure provider. The problem was escalated and our team is working on a workaround. We cannot give an ETA for now.
- identified Nov 29, 2022, 11:16 AM UTC
The network is being restored, ETA 15 minutes.
- identified Nov 29, 2022, 11:43 AM UTC
Majority of the system is now operational, we are working on restoring all functions now.
- monitoring Nov 29, 2022, 11:46 AM UTC
We are now fully operational. We will be following up with full post-mortem later today.
- monitoring Nov 29, 2022, 11:46 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 29, 2022, 12:45 PM UTC
This incident has been resolved.