Zowie incident

Delay in receiving chatbot and agent responses by widget users

Major Resolved View vendor source →

Zowie experienced a major incident on May 5, 2023, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2023, 09:46 AM UTC
Resolved
May 05, 2023, 10:02 AM UTC
Duration
16m
Detected by Pingoru
May 05, 2023, 09:46 AM UTC

Update timeline

  1. investigating May 05, 2023, 09:55 AM UTC

    We are currently investigating this issue.

  2. identified May 05, 2023, 09:55 AM UTC

    We've identified the root-cause, applying fix now

  3. monitoring May 05, 2023, 09:56 AM UTC

    The issue is now resolved, we are monitoring to confirm.

  4. resolved May 05, 2023, 10:02 AM UTC

    We can confirm that the incident is now fully resolved. We've had a 9-minute window (9:46 UTC - 9:55 UTC) in which messages have been delayed from the widget user perspective.