Zowie experienced a minor incident on September 13, 2023 affecting Standalone Widget and Live Chat Widget and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Standalone WidgetLive Chat WidgetEmbedded Widget
Update timeline
- investigating Sep 13, 2023, 09:26 AM UTC
We are currently investigating an issue from 11:15 whereby chatbots might have delayed response times. We will update shortly with a resolution.
- identified Sep 13, 2023, 09:30 AM UTC
We are applying the necessary changes to the system and will update soon.
- identified Sep 13, 2023, 09:42 AM UTC
The fix is in progress, and we should have a full resolution - ETA 10 minutes.
- monitoring Sep 13, 2023, 09:53 AM UTC
The resolution has been successfully deployed; we are monitoring the situation to ensure stability.
- resolved Sep 13, 2023, 10:11 AM UTC
The situation has been fully resolved. We apologize for any inconvenience caused.