Zowie experienced a notice incident on December 5, 2023, lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 05, 2023, 12:16 PM UTC
We have identified an issue with a subsystem of the Inbox that is causing a slowdown of the operation of Live Dashboard and searching Conversations and Threads. The team is currently working to restore full capacity to this area, and we will update the progress here.
- monitoring Dec 05, 2023, 01:34 PM UTC
A fix for the slowdown has been implemented, and we are now seeing better results in the affected areas. We will monitor the situation and seek to ensure full performance over the coming hours.
- resolved Dec 05, 2023, 06:43 PM UTC
The applied fix is stable, and the slowdown should no longer be noticeable.