Zowie incident

Chat performance degraded

Notice Resolved View vendor source →

Zowie experienced a notice incident on March 26, 2024 affecting Standalone Widget and Live Chat Widget and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 02:55 PM UTC
Resolved
Mar 26, 2024, 03:39 PM UTC
Duration
44m
Detected by Pingoru
Mar 26, 2024, 02:55 PM UTC

Affected components

Standalone WidgetLive Chat WidgetEmbedded WidgetChat API

Update timeline

  1. investigating Mar 26, 2024, 02:55 PM UTC

    We're currently experiencing problems with our chat channel. We're currently investigating the issue.

  2. identified Mar 26, 2024, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 26, 2024, 03:39 PM UTC

    This incident has been resolved.