Zowie experienced a minor incident on May 23, 2024 affecting Standalone Widget and Live Chat Widget and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Standalone WidgetLive Chat WidgetEmbedded Widget
Update timeline
- identified May 23, 2024, 09:48 AM UTC
We’ve identified the issue causing Chatbot performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented. Our ETA for this action is 10-15 minutes.
- monitoring May 23, 2024, 10:08 AM UTC
We’ve implemented a fix to the issue causing Chatbot performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved May 23, 2024, 10:14 AM UTC
The issue causing degraded Chatbot performance has been fully resolved. Chatbot is now operating as intended.