Zowie experienced a notice incident on May 14, 2024 affecting Standalone Widget, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Standalone Widget
Update timeline
- identified May 14, 2024, 07:46 AM UTC
We’ve identified the issue causing Chatbot performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
- monitoring May 14, 2024, 07:52 AM UTC
We’ve implemented a fix to the issue causing Chatbot performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved May 14, 2024, 07:58 AM UTC
The issue causing degraded Chatbot performance has been fully resolved. Chatbot is now operating as intended.