Zowie incident
Messenger integration for Inbox is not working as expected
Zowie experienced a major incident on May 15, 2024 affecting Messenger and Instagram, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 15, 2024, 09:19 AM UTC
We’ve identified the issue causing Messenger integration performance to degrade. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
- identified May 15, 2024, 09:53 AM UTC
We've identified that the issue is likely related to the ongoing Facebook and Instagram outage: https://metastatus.com/. We are looking at possible workarounds. ETA: to be determined
- monitoring May 15, 2024, 01:28 PM UTC
A fix has been implemented to the issue causing Facebook and Instagram integration performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved May 15, 2024, 02:40 PM UTC
The issue causing degraded Facebook and Instagram integration performance has been fully resolved. They are now operating as intended.