Zowie experienced a major incident on May 16, 2024 affecting Inbox GraphQL API, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Inbox GraphQL API
Update timeline
- investigating May 16, 2024, 06:50 AM UTC
We are actively investigating degraded Inbox performance. We will provide an update once the issue is identified.
- monitoring May 16, 2024, 07:02 AM UTC
We’ve implemented a fix to the issue causing Inbox performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- monitoring May 16, 2024, 07:17 AM UTC
We are taking additional mitigation action now to ensure the stability of the platform, there may be an additional period of performance drop in Inbox for some minutes.
- resolved May 16, 2024, 07:40 AM UTC
The issue causing degraded Inbox performance has been fully resolved. Inbox is now operating as intended.