Zowie experienced a major incident on June 11, 2024 affecting Standalone Widget and Messenger and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Standalone WidgetMessengerLive Chat WidgetInstagramEmbedded WidgetChat API
Update timeline
- investigating Jun 11, 2024, 08:14 PM UTC
We are currently investigating the issue.
- identified Jun 11, 2024, 08:29 PM UTC
We’ve identified the issue causing Chatbot performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
- resolved Jun 11, 2024, 08:41 PM UTC
The issue causing degraded Chatbot performance has been fully resolved. Chatbot is now operating as intended.