Zowie incident

External integration causing degradation of system performance

Major Resolved View vendor source →

Zowie experienced a major incident on August 13, 2024 affecting Frontend and Inbox GraphQL API, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 09:46 AM UTC
Resolved
Aug 13, 2024, 10:03 AM UTC
Duration
17m
Detected by Pingoru
Aug 13, 2024, 09:46 AM UTC

Affected components

FrontendInbox GraphQL API

Update timeline

  1. investigating Aug 13, 2024, 09:46 AM UTC

    We’re actively investigating an issue with one or more of our integrations and degraded Inbox performance. We will provide an update once the issue is identified.

  2. monitoring Aug 13, 2024, 09:51 AM UTC

    We’ve implemented a fix to the issue causing Inbox performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.

  3. resolved Aug 13, 2024, 10:03 AM UTC

    The issue causing degraded Inbox performance has been fully resolved. Inbox is now operating as intended.