Zowie experienced a minor incident on August 22, 2024 affecting Frontend and Standalone Widget and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
FrontendStandalone WidgetCore GraphQL APIChat APIInbox GraphQL API
Update timeline
- investigating Aug 22, 2024, 02:06 PM UTC
We are actively investigating degraded Chatbot, Inbox, and Live Dashboard performance. We will provide an update once the issue is identified.
- monitoring Aug 22, 2024, 02:11 PM UTC
We’ve implemented a fix to the issue causing the performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved Aug 22, 2024, 02:22 PM UTC
The issue causing degraded performance has been fully resolved. Chatbot, Inbox, and Live Dashboard are now operating as intended.