Zowie experienced a critical incident on August 23, 2024 affecting Live Chat Widget, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Live Chat Widget
Update timeline
- investigating Aug 23, 2024, 08:19 AM UTC
We’ve identified the issue causing Zowie Widget performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
- monitoring Aug 23, 2024, 08:32 AM UTC
We’ve implemented a fix to the issue causing Zowie Widget performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved Aug 23, 2024, 08:53 AM UTC
The issue causing degraded Zowie Widget performance has been fully resolved. Zowie Widget is now operating as intended.