Zowie experienced a critical incident on September 25, 2024 affecting Standalone Widget and Live Chat Widget, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Standalone WidgetLive Chat Widget
Update timeline
- investigating Sep 25, 2024, 02:31 PM UTC
We are actively investigating degraded Widget performance. We will provide an update once the issue is identified.
- monitoring Sep 25, 2024, 02:34 PM UTC
We’ve implemented a fix to the issue causing Widget performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved Sep 25, 2024, 02:43 PM UTC
The issue causing degraded Widget performance has been fully resolved. Widget is now operating as intended.