Zowie experienced a minor incident on September 30, 2024 affecting Standalone Widget, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Standalone Widget
Update timeline
- investigating Sep 30, 2024, 09:48 AM UTC
We are actively investigating degraded AI Agent performance. We will provide an update once the issue is identified.
- identified Sep 30, 2024, 10:07 AM UTC
We’ve identified the issue causing AI Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
- monitoring Sep 30, 2024, 10:10 AM UTC
We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved Sep 30, 2024, 10:13 AM UTC
The issue causing degraded AI Agent performance has been fully resolved. AI Agent is now operating as intended.