Zowie experienced a minor incident on December 13, 2024 affecting Standalone Widget and Live Chat Widget and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2024, 10:14 AM UTC
We are actively investigating degraded AI Agent performance. We will provide an update once the issue is identified.
- identified Dec 13, 2024, 10:20 AM UTC
We’ve identified the issue causing AI Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
- monitoring Dec 13, 2024, 10:23 AM UTC
We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved Dec 13, 2024, 10:26 AM UTC
The issue causing degraded AI Agent performance has been fully resolved. AI Agent is now operating as intended.