Zowie experienced a minor incident on March 18, 2025 affecting Standalone Widget and Live Chat Widget and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Update timeline
- identified Mar 18, 2025, 09:23 AM UTC
AI agent may repeat messages in the Widget. We are actively working on lessening the incidence of observable doubled messages and will provide further updates once we have a solution in place.
- monitoring Mar 18, 2025, 10:46 AM UTC
A fix to message duplication has been implemented and we are monitoring the results.
- resolved Mar 18, 2025, 10:57 AM UTC
We've finalized the resolution for the message duplication issue and can confirm correct operation.