Zowie incident

AI Agent Degraded Performance

Major Resolved View vendor source →

Zowie experienced a major incident on April 30, 2025 affecting Standalone Widget and Live Chat Widget and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 10:30 AM UTC
Resolved
Apr 30, 2025, 11:28 AM UTC
Duration
58m
Detected by Pingoru
Apr 30, 2025, 10:30 AM UTC

Affected components

Standalone WidgetLive Chat WidgetEmbedded WidgetChat API

Update timeline

  1. investigating Apr 30, 2025, 10:30 AM UTC

    We are actively investigating degraded AI Agent performance. We will provide an update once the issue is identified.

  2. identified Apr 30, 2025, 10:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2025, 11:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2025, 11:28 AM UTC

    This incident has been resolved.