ZoomInfo Outage History
ZoomInfo is up right nowPingoru has recorded 50 incidents for ZoomInfo: 38 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 95 of 720 (13%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 5 | 8 of 720 (1%) |
| July 2026 | 8 | 12 of 744 (2%) |
| August 2026 | 1 | 4 of 744 (1%) |
| September 2026 | 5 | 18 of 720 (3%) |
| October 2026 | 0 | 0 of 590 (0%) |
Incidents, newest first
Minor March 4, 2026 ZoomInfo - Contact Search Latency 35m Sales
Started Mar 04, 2026, 04:13 PM UTC· resolved Mar 04, 2026, 04:49 PM UTC
- investigating Mar 04, 2026, 04:13 PM UTC
We are aware of and investigating an issue that may cause latency or errors when accessing contact data on ZoomInfo platforms. During this time, contact data may not load as expected in multiple areas of the platform. Users will not be able to export contact data during this time as well.
- monitoring Mar 04, 2026, 04:40 PM UTC
Engineering has implemented a fix and contact data should now populate as expected on ZoomInfo products. We are continuing to monitor this fix to ensure the platform is operating as expected.
- resolved Mar 04, 2026, 04:49 PM UTC
This incident has been resolved.
Minor February 27, 2026 ZoomInfo- Export Issue 1h 30m Sales, Talent, Marketing
Started Feb 27, 2026, 01:54 PM UTC· resolved Feb 27, 2026, 03:25 PM UTC
- investigating Feb 27, 2026, 01:54 PM UTC
We are aware of an issue causing exports to not work as expected. During this time, users may experience errors or latency when attempting to export a company or contact from any platform.
- monitoring Feb 27, 2026, 02:41 PM UTC
Our Engineering team implemented a fix for this issue and exports for both companies and contacts should now be functioning as expected. We are continuing to monitor to ensure the issue is fully resolved.
- resolved Feb 27, 2026, 03:25 PM UTC
Exports for contacts and companies are now functioning as expected.
Notice February 25, 2026 Marketo Integration Issues - Third Party Vendor Outage 17h 54m
Started Feb 25, 2026, 10:09 PM UTC· resolved Feb 26, 2026, 04:04 PM UTC
- investigating Feb 25, 2026, 10:09 PM UTC
Marketo is currently experiencing an issue impacting multiple services which may have an impact on ZoomInfo Marketo Integrations, including delayed processing or error messages. We are actively monitoring the status and will provide updates as we receive them.
- resolved Feb 26, 2026, 04:04 PM UTC
Adobe has resolved the issue on their side and all of their services are now restored.
Minor February 10, 2026 ZoomInfo Platform Issues 1h 4m Sales, Enrich, Ringlead
Started Feb 10, 2026, 07:02 PM UTC· resolved Feb 10, 2026, 08:07 PM UTC
- investigating Feb 10, 2026, 07:02 PM UTC
We are currently investigating an issue that is causing search latency for some users, and errors when exporting records from the ZoomInfo Platform. Our engineering teams are actively investigating and we will continue to post updates here as we have them.
- monitoring Feb 10, 2026, 07:44 PM UTC
A fix has been implemented and our engineering team is monitoring the results. Any queued Exports should resume on their own but may take longer than usual to process.
- resolved Feb 10, 2026, 08:07 PM UTC
The implemented fix has resolved the issue. As a reminder any queued or run exports that occurred during this window may take longer than usual to process but should complete on their own without any additional steps needed.
Minor February 5, 2026 ZoomInfo - Search Latency 45m Sales, Talent
Started Feb 05, 2026, 05:12 PM UTC· resolved Feb 05, 2026, 05:58 PM UTC
- identified Feb 05, 2026, 05:12 PM UTC
We are aware of an issue causing latency when utilizing Advanced Search on ZoomInfo apps. Engineering has identified the issue and is working on a resolution.
- monitoring Feb 05, 2026, 05:20 PM UTC
Engineering has implemented a fix for the issue, and users should now be able to search as expected. We will continue to monitor to ensure that issue is fully resolved.
- resolved Feb 05, 2026, 05:58 PM UTC
The fix that was implemented has resolved the issue and search should now be working as expectedly.
Minor February 5, 2026 Neverbounce - Processing Issues 1h 12m NeverBounce
Started Feb 05, 2026, 04:48 PM UTC· resolved Feb 05, 2026, 06:01 PM UTC
- investigating Feb 05, 2026, 04:48 PM UTC
We are aware of an issue that is causing issues with bulk processing working as expected on both the Neverbounce platform and Neverbounce API. During this time, users may receive errors or may not be able to see list uploads as expected.
- monitoring Feb 05, 2026, 05:42 PM UTC
Engineering has implemented a fix and bulk processing jobs should now be working as expected on both the Neverbounce app and the Neverbounce API. We will continue to monitor to ensure the issue is fully resolved.
- monitoring Feb 05, 2026, 05:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 05, 2026, 06:01 PM UTC
The fix that was implemented has resolved the issue and jobs should now be processing as expected on the Neverbounce app and through the Neverbounce API. Additionally, any jobs uploaded during this incident should now be visible.
Notice January 22, 2026 Email Deliverability Issues - Third Party Vendor Outage 18h 14m ZoomInfo Enterprise API, Sales, Enrich, Talent and 8 more
Started Jan 22, 2026, 09:24 PM UTC· resolved Jan 23, 2026, 03:38 PM UTC
- investigating Jan 22, 2026, 09:24 PM UTC
Microsoft is currently experiencing issues which is causing delays in some emails being delivered to and from our ZoomInfo teams for customers using Microsoft as their email provider. For urgent Support issues, please use our chat or phone options to reach our Support team. In addition, any emails sent from ZoomInfo platforms for O365 users may not be delivered during this incident. We are actively monitoring the status and will provide updates as we receive them.
- resolved Jan 23, 2026, 03:38 PM UTC
Microsoft has resolved the issue that was causing delays in some emails being delivered to and from our ZoomInfo teams for customers using Microsoft as their email provider. This incident has been fully resolved.
Minor January 14, 2026 ZoomInfo Platform - Intermittent Advanced Search Issues 57m Sales, Talent, Marketing
Started Jan 14, 2026, 03:32 PM UTC· resolved Jan 14, 2026, 04:30 PM UTC
- investigating Jan 14, 2026, 03:32 PM UTC
We are aware of and investigating issues with Advanced Search in the ZoomInfo platform, including latency when running Company searches or loading Company profiles. Our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
- monitoring Jan 14, 2026, 03:49 PM UTC
A fix has been implemented, and latency within Advanced Search and Company profiles should now be resolved. We are monitoring the results closely.
- resolved Jan 14, 2026, 04:30 PM UTC
The Incident impacting company search latency has been resolved.
Notice December 5, 2025 Multiple ZoomInfo apps, due to Cloudflare outage 8m Sales, Ringlead, Comparably
Started Dec 05, 2025, 09:35 AM UTC· resolved Dec 05, 2025, 09:44 AM UTC
- monitoring Dec 05, 2025, 09:35 AM UTC
The fix released by the third party vendor is working as expected. Neverbounce, Comparably, and Ringlead are now working consistently. Our third party vendor will continue to monitor recovery efforts. During the outage, Ringlead web submissions were also not functioning as expected, and some data may be lost from this time. Web submissions should now be functioning as expected moving forward.
- resolved Dec 05, 2025, 09:44 AM UTC
This incident has been resolved.
Critical November 18, 2025 Third-Party Vendor Outage 3h 21m Ringlead, NeverBounce, Comparably
Started Nov 18, 2025, 12:46 PM UTC· resolved Nov 18, 2025, 04:07 PM UTC
- investigating Nov 18, 2025, 12:46 PM UTC
Due to a third-party vendor outage, users may experience intermittent access issues with the Neverbounce and Ringlead apps.
- identified Nov 18, 2025, 01:37 PM UTC
We are continuing to experience intermittent access issues with Neverbounce and Ringlead apps due a third party vendor outage. The third party vendor is actively working to recover their services. We will continue to share updates as we have them.
- identified Nov 18, 2025, 01:42 PM UTC
We are continuing to experience intermittent access issues with Neverbounce, Ringlead, and Comparably due a third party vendor outage. The third party vendor is actively working to recover their services. We will continue to share updates as we have them.
- monitoring Nov 18, 2025, 02:47 PM UTC
Our third party vendor has released a fix and Ringlead, Neverbounce, and Comparably are now working as expected. We will continue to monitor the situation to ensure there are no further intermittent interruptions.
- resolved Nov 18, 2025, 04:07 PM UTC
The fix released by the third party vendor is working as expected. Neverbounce, Comparably, and Ringlead are now working consistently. Our third party vendor will continue to monitor recovery efforts. During the outage, Ringlead web submissions were also not functioning as expected, and some data may be lost from this time. Web submissions should now be functioning as expected moving forward.
Notice October 20, 2025 Third Party Vendor Outage 1d 5h
Started Oct 20, 2025, 03:06 PM UTC· resolved Oct 21, 2025, 08:08 PM UTC
- identified Oct 20, 2025, 03:06 PM UTC
Due to a third party outage, users may experience intermittent issues during this time, such as delays with 2FA SMS delivery and intermittent issues with exporting data.
- identified Oct 20, 2025, 04:13 PM UTC
Our third party vendor is working toward recovery, however, users may still continue to experience intermittent issues during this time, such as delays with 2FA SMS delivery and intermittent issues with exporting data. Additionally, users attempting to contact ZoomInfo Customer Support will be temporarily unable to chat with a live agent during this time. Users can still contact support via email or phone, and are able to chat with our AI Chat Assistant as expected.
- identified Oct 20, 2025, 05:01 PM UTC
Our third party vendor is continuing to experience downtime. Users may still continue to experience intermittent issues across ZoomInfo products during this time. Additionally, users attempting to contact ZoomInfo Customer Support will be temporarily unable to chat with a live agent during this time. Users can still contact support via email or phone, and are able to chat with our AI Chat Assistant as expected.
- monitoring Oct 20, 2025, 08:20 PM UTC
Our third party vendor is experiencing recovery of their services and performance of ZoomInfo Products is improving. During this time, users may continue to see intermittent issues and latency. We are continuing to monitor the situation actively. Users are now able to connect with ZoomInfo Customer Support via chat as expected.
- identified Oct 20, 2025, 08:58 PM UTC
Our third party vendor is experiencing recovery of their services, however, some users may still experience intermittent issues with ZoomInfo Products. During this time, users may continue to see intermittent issues and latency. We are continuing to monitor the situation actively. Users are now able to connect with ZoomInfo Customer Support via chat as expected.
- identified Oct 20, 2025, 11:59 PM UTC
We are continuing to monitor updates from our third-party vendor as they continue with the recovery of their services. Some users may still experience intermittent issues or latency with ZoomInfo Products at this time.
- monitoring Oct 21, 2025, 04:27 AM UTC
We are seeing improvements from our third-party vendor and will continue to monitor the results on our end. For Chorus users, you may need to reconnect your Zoom Integration, as we have received reports that these connections may have been interrupted for some users due to the ongoing vendor issues today. If Zoom Video is disconnected, any meetings scheduled during this time likely will not have a Chorus link, and one will need to be manually added. We suggest reviewing any meetings scheduled to ensure a Chorus link is present.
- resolved Oct 21, 2025, 08:08 PM UTC
Our Third-Party vendor has confirmed recovery of all services, improving the intermittent latency that may have been faced on ZoomInfo Products. As a reminder for Chorus users, you may need to reconnect your Zoom Integration. We have received reports that these connections may have been interrupted for some users due to ongoing vendor issues. If Zoom Video is disconnected, any meetings scheduled during this time likely will not have a Chorus link, and one will need to be manually added. We suggest reviewing any meetings scheduled to ensure a Chorus link is present.
Minor October 20, 2025 AWS Outage 1h 25m ZoomInfo Enterprise API, Sales, Enrich, Talent and 8 more
Started Oct 20, 2025, 08:38 AM UTC· resolved Oct 20, 2025, 10:04 AM UTC
- investigating Oct 20, 2025, 08:38 AM UTC
Due to a third-party outage, ZoomInfo users may experience difficulty receiving 2FA codes. Our Engineers are actively monitoring and investigating.
- monitoring Oct 20, 2025, 10:03 AM UTC
Any impacted services should be restored now. Engineers will continue to monitor closely.
- resolved Oct 20, 2025, 10:04 AM UTC
This issue has been resolved.
Notice October 14, 2025 Chorus - Website and Call Recording Issues –
Started Oct 14, 2025, 01:30 PM UTC· resolved Oct 14, 2025, 01:30 PM UTC
- resolved Oct 14, 2025, 02:24 PM UTC
Engineering identified an issue temporarily impacting users ability to access the Chorus website between 9:30AM and 10:15AM ET. During this time, some calls may not have recorded as expected. The issue is now resolved and calls should now record as expected.
Minor October 13, 2025 Chorus Post-Call Download and Native Zoom Integration Issues 1h 16m Chorus
Started Oct 13, 2025, 05:48 PM UTC· resolved Oct 13, 2025, 07:04 PM UTC
- investigating Oct 13, 2025, 05:48 PM UTC
We are currently investigating an issue impacting the Chorus Post-Call Download and Native Zoom Integrations. During this time, Chorus will default to the Chorus Notetaker App where possible. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
- resolved Oct 13, 2025, 07:04 PM UTC
Our engineering has resolved the issue. Functionality for Post-Call Download and Native Zoom Integration is now restored.
Minor September 30, 2025 Chorus - Intermittent Call Recording Issues 6h 29m Chorus
Started Sep 30, 2025, 04:45 PM UTC· resolved Sep 30, 2025, 11:15 PM UTC
- investigating Sep 30, 2025, 04:45 PM UTC
We are aware of intermittent issues impacting Chorus call recording. During this time, some calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
- monitoring Sep 30, 2025, 05:04 PM UTC
Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
- investigating Sep 30, 2025, 05:49 PM UTC
We are continuing to investigate the intermittent issues with Chorus Call Recording, as we have seen some continued failures. Our engineering team will continue to work to resolve this issue as soon as possible.
- monitoring Sep 30, 2025, 10:03 PM UTC
Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
- resolved Sep 30, 2025, 11:15 PM UTC
The intermittent call recording issues have now been resolved. As a reminder, if you have a meeting that Chorus didn't record and your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Minor August 25, 2025 Engagement search Latency 41m Sales
Started Aug 25, 2025, 02:55 PM UTC· resolved Aug 25, 2025, 03:37 PM UTC
- investigating Aug 25, 2025, 02:55 PM UTC
We are aware of and currently investigating an issue that is causing intermittent latency and potentially timeouts when filtering or searching for Engagements in ZoomInfo. Our engineering team is working to resolve the issues as soon as possible, and we will continue to post updates as we have them.
- resolved Aug 25, 2025, 03:37 PM UTC
The latency when filtering and searching engagements within ZoomInfo has now been resolved.
Major August 18, 2025 ZoomInfo Marketing | Page Loading Issues 20m Marketing
Started Aug 18, 2025, 11:23 PM UTC· resolved Aug 18, 2025, 11:44 PM UTC
- investigating Aug 18, 2025, 11:23 PM UTC
We are aware of and investigating an issue that is causing some pages on the ZoomInfo Marketing Platform not to load. These pages include: Audiences, Campaigns, and the Home Dashboard. Our engineering team is working to resolve the issues as soon as possible, and we will continue to post updates as we have them.
- monitoring Aug 18, 2025, 11:32 PM UTC
A fix has been implemented, and our engineering team is monitoring the results. ZoomInfo Marketing pages should all be functioning correctly at this time.
- resolved Aug 18, 2025, 11:44 PM UTC
The page load issue for ZoomInfo Marketing has been resolved
Notice August 6, 2025 ZoomInfo University | Third Party Vendor Outage 3h 10m
Started Aug 06, 2025, 03:20 PM UTC· resolved Aug 06, 2025, 06:30 PM UTC
- investigating Aug 06, 2025, 03:20 PM UTC
We are currently experiencing an issue with a third party vendor that is preventing access to the ZoomInfo University. We are actively monitoring the situation with this vendor, and will provide updates as we receive them.
- identified Aug 06, 2025, 03:37 PM UTC
Our third party vendor has identified the issue that is preventing access to the ZoomInfo University, and is working towards a fix. We are closely monitoring the status of this issue with the vendor and will share updates as we receive them.
- monitoring Aug 06, 2025, 05:18 PM UTC
Our third party vendor has implemented a fix and the ZoomInfo University is now accessible. We will continue to monitor with our vendor to ensure no additional issues are identified.
- resolved Aug 06, 2025, 06:30 PM UTC
The fix released by our third party vendor has resolved the issue and no additional problems have been identified. Thank you for your patience while we worked through this issue with our vendor.
Notice July 25, 2025 Intermittent login issues for users in Pakistan 6d 1h
Started Jul 25, 2025, 03:36 PM UTC· resolved Jul 31, 2025, 05:25 PM UTC
- investigating Jul 25, 2025, 03:36 PM UTC
We are currently aware of and investigating an issue with a third-party vendor impacting some users' ability to access our platform consistently from Pakistan. Our engineering team is working on solutions, and we will post updates as they become available.
- resolved Jul 31, 2025, 05:25 PM UTC
This incident has been resolved.
Minor July 18, 2025 ZoomInfo Platform - Intermittent Login Issues 26m
Started Jul 18, 2025, 03:56 PM UTC· resolved Jul 18, 2025, 04:22 PM UTC
- investigating Jul 18, 2025, 03:56 PM UTC
We are aware of and investigating an issue caused by a third-party vendor where some users are experiencing errors when logging into the ZoomInfo platform, particularly when using Single Sign-On (SSO). Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
- investigating Jul 18, 2025, 03:56 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 18, 2025, 04:12 PM UTC
Our services with the third-party vendor have been restored, and the intermittent login issues should now be resolved. We are closely monitoring recovery on our side and will share any additional updates.
- resolved Jul 18, 2025, 04:22 PM UTC
This incident has been resolved.
Notice June 26, 2025 Email Support | Third Party Vendor Outage 3d 18h
Started Jun 26, 2025, 06:16 PM UTC· resolved Jun 30, 2025, 12:27 PM UTC
- investigating Jun 26, 2025, 06:16 PM UTC
We are currently experiencing issues with a third party vendor that is causing delays in some emails being delivered to our Support teams. For urgent issues, please use our chat or phone options to reach our Support team. We are actively monitoring the situation and will provide updates as we receive them.
- monitoring Jun 27, 2025, 02:02 PM UTC
Our third party vendor has released a fix for the issue and is now seeing their services recover. Emails sent to our Support teams should now be delivering as expected moving forward. Previously sent emails will continue to populate retroactively. Response times may still be delayed as we work through these inquiries. We are closely monitoring recovery on our side and will share updates as we receive them.
- resolved Jun 30, 2025, 12:27 PM UTC
The fix released by our third party vendor has resolved the issue and our Support team is receiving and responding to emails as expected with standard response times. Thank you for your patience while we worked through this issue.