Service Degradation Affecting A Subset of Users with Zoom Chat in the North America Region

Update timeline

1. investigating Apr 01, 2026, 09:24 PM UTC

   We are currently investigating a service degradation with a subset of users who upgraded Zoom Workplace client to 7.0.0 or 7.0.1 (Windows) version who are experiencing Zoom Chat stuck at "connecting..." status. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. investigating Apr 01, 2026, 10:07 PM UTC

   We continue to investigate service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

3. investigating Apr 01, 2026, 10:46 PM UTC

   We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

4. investigating Apr 01, 2026, 11:21 PM UTC

   We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

5. investigating Apr 02, 2026, 12:51 AM UTC

   We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

6. investigating Apr 02, 2026, 01:52 AM UTC

   We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

7. investigating Apr 02, 2026, 02:55 AM UTC

   We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

8. investigating Apr 02, 2026, 03:59 AM UTC

   We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

9. investigating Apr 02, 2026, 04:53 AM UTC

   We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

10. identified Apr 02, 2026, 06:20 AM UTC

    We have successfully identified the root cause affecting a subset of users using Zoom Chat in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

11. identified Apr 02, 2026, 08:28 AM UTC

    Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

12. identified Apr 02, 2026, 01:51 PM UTC

    Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

13. identified Apr 02, 2026, 06:03 PM UTC

    Our teams continue to actively work towards a resolution. An update will be provided when more information becomes available.

14. identified Apr 02, 2026, 08:21 PM UTC

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

15. identified Apr 03, 2026, 12:53 AM UTC

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

16. identified Apr 03, 2026, 04:53 AM UTC

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

17. identified Apr 03, 2026, 12:57 PM UTC

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

18. identified Apr 03, 2026, 09:53 PM UTC

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

19. monitoring Apr 04, 2026, 04:40 AM UTC

    The service degradation affecting a subset of users with Zoom Chat in the North America Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

20. resolved Apr 04, 2026, 05:21 AM UTC

    This incident has been resolved and the affected services have been restored.