Zoom incident
Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion
Zoom experienced a minor incident on October 17, 2026 affecting Zoom AI and Zoom AIC, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2026, 06:10 AM UTC
We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Oct 17, 2026, 06:13 AM UTC
We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Oct 17, 2026, 06:16 AM UTC
A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Oct 17, 2026, 06:56 AM UTC
This incident has been resolved and the affected services have been restored.