Zonos incident

2026-08-03 Elevated error rates for landed cost quotes

Major Resolved View vendor source →

Zonos experienced a major incident on August 3, 2026 affecting Landed Cost API and International Checkout and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 09:00 PM UTC
Resolved
Aug 03, 2026, 10:36 PM UTC
Duration
1h 36m
Detected by Pingoru
Aug 03, 2026, 09:00 PM UTC

Affected components

Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)Landed Cost API (Legacy)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)

Update timeline

  1. investigating Aug 03, 2026, 09:23 PM UTC

    We are currently investigating this issue.

  2. identified Aug 03, 2026, 09:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 03, 2026, 09:36 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 03, 2026, 09:57 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Aug 03, 2026, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Aug 03, 2026, 10:36 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 03, 2026, 10:36 PM UTC

    This incident has been resolved.