Zonos Outage History

Zonos is up right now

Zonos had 18 outages in the last 2 years totaling 164h 10m of downtime, averaging 0.7 incidents per month.

There were 18 Zonos outages since November 8, 2024 totaling 164h 10m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.zonos.com

Major September 4, 2026

2026-09-04 Classify Service Disruption

Detected by Pingoru
Sep 04, 2026, 11:56 PM UTC
Resolved
Sep 05, 2026, 12:56 AM UTC
Duration
59m
Affected: Classify
Timeline · 4 updates
  1. investigating Sep 05, 2026, 12:08 AM UTC

    We are currently investigating this issue.

  2. identified Sep 05, 2026, 12:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 05, 2026, 12:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2026, 12:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 4, 2026

2026-09-04 Issue with Classify

Detected by Pingoru
Sep 04, 2026, 05:18 PM UTC
Resolved
Sep 04, 2026, 06:00 PM UTC
Duration
42m
Affected: Classify
Timeline · 4 updates
  1. investigating Sep 04, 2026, 05:29 PM UTC

    We are currently investigating this issue.

  2. identified Sep 04, 2026, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 04, 2026, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 04, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

2026-08-03 Elevated error rates for landed cost quotes

Detected by Pingoru
Aug 03, 2026, 09:00 PM UTC
Resolved
Aug 03, 2026, 10:36 PM UTC
Duration
1h 36m
Affected: Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)Landed Cost API (Legacy)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)Salesforce Duty TaxShopify Checkout
Timeline · 8 updates

Read the full incident report →

Critical July 8, 2026

2026-07-08 Issue with Classify Service

Detected by Pingoru
Jul 08, 2026, 07:15 PM UTC
Resolved
Jul 08, 2026, 09:38 PM UTC
Duration
2h 22m
Affected: Classify
Timeline · 4 updates
  1. investigating Jul 08, 2026, 07:41 PM UTC

    We are currently investigating this issue.

  2. identified Jul 08, 2026, 07:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2026, 07:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 08, 2026, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 26, 2026

2026-05-26 Increased authentication error rates.

Detected by Pingoru
May 26, 2026, 09:27 PM UTC
Resolved
May 26, 2026, 10:31 PM UTC
Duration
1h 4m
Affected: Zonos Prepay (iOS)Zonos Prepay (Android)Zonos Prepay (Webapp)Dashboard
Timeline · 6 updates
  1. investigating May 26, 2026, 09:27 PM UTC

    An issue with an authentication provider is currently affecting some users.

  2. identified May 26, 2026, 09:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2026, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 26, 2026, 09:54 PM UTC

    We are continuing to see increased error rates and are monitoring for a fix from our authentication provider.

  5. monitoring May 26, 2026, 09:59 PM UTC

    We are seen error rates decline and will continue monitoring.

  6. resolved May 26, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026

Issues with Landed Cost

Detected by Pingoru
Feb 22, 2026, 06:25 PM UTC
Resolved
Feb 23, 2026, 04:22 PM UTC
Duration
21h 57m
Affected: Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)ClassifySalesforce Duty TaxShopify Checkout
Timeline · 5 updates
  1. investigating Feb 22, 2026, 06:25 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 22, 2026, 06:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 22, 2026, 07:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 23, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Issue with Zonos services

Detected by Pingoru
Feb 19, 2026, 09:32 PM UTC
Resolved
Feb 19, 2026, 10:24 PM UTC
Duration
51m
Affected: Landed Cost APIZonos Prepay (iOS)Zonos Prepay (Android)QuoterLanded Cost API (GraphQL)Zonos Prepay (Webapp)
Timeline · 4 updates
  1. investigating Feb 19, 2026, 09:58 PM UTC

    We are currently investigating this issue.

  2. identified Feb 19, 2026, 09:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 09:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 19, 2026, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

Issue with Dashboard

Detected by Pingoru
Feb 19, 2026, 04:29 PM UTC
Resolved
Feb 19, 2026, 06:57 PM UTC
Duration
2h 28m
Affected: Dashboard
Timeline · 7 updates
  1. investigating Feb 19, 2026, 04:29 PM UTC

    We are currently investigating this issue.

  2. identified Feb 19, 2026, 04:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 19, 2026, 05:00 PM UTC

    We are continuing to see some issues and are continuing to monitor.

  5. monitoring Feb 19, 2026, 05:26 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Feb 19, 2026, 05:48 PM UTC

    The issue has been resolved and operations have returned to normal. We are actively monitoring to ensure continued stability.

  7. resolved Feb 19, 2026, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Backfill 2025-10-20 Issue with Dashboard

Detected by Pingoru
Oct 20, 2025, 08:01 AM UTC
Resolved
Oct 20, 2025, 08:52 AM UTC
Duration
51m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Oct 20, 2025, 09:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 09:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2025

2025-09-04 Issue with Zonos Dashboard

Detected by Pingoru
Sep 04, 2025, 07:59 PM UTC
Resolved
Sep 04, 2025, 08:17 PM UTC
Duration
18m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Sep 04, 2025, 07:59 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 04, 2025, 08:17 PM UTC

    Users logging in may have experienced a flashing screen. The change was rolled back and the issue has been resolved.

Read the full incident report →

Critical June 10, 2025

2025-06-10 Issue with BigCommerce Plugin

Detected by Pingoru
Jun 10, 2025, 02:42 PM UTC
Resolved
Jun 10, 2025, 04:00 PM UTC
Duration
1h 17m
Affected: BigCommerce Duty Tax
Timeline · 4 updates
  1. investigating Jun 10, 2025, 02:54 PM UTC

    An issue with an upstream infrastructure provider is impacting our BigCommerce Plugin

  2. identified Jun 10, 2025, 02:54 PM UTC

    The issue has been identified and we are continuing to monitor the impact.

  3. identified Jun 10, 2025, 02:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 10, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 12, 2024

2024-11-12 Issue with Exchange Rate

Detected by Pingoru
Nov 12, 2024, 08:27 PM UTC
Resolved
Nov 12, 2024, 10:20 PM UTC
Duration
1h 52m
Affected: Landed Cost APIInternational Checkout
Timeline · 5 updates
  1. investigating Nov 12, 2024, 08:51 PM UTC

    We are currently investigating elevated error rates.

  2. identified Nov 12, 2024, 09:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 12, 2024, 09:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 12, 2024, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 12, 2024, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →