Zonos incident

2025-06-10 Issue with BigCommerce Plugin

Critical Resolved View vendor source →

Zonos experienced a critical incident on June 10, 2025 affecting BigCommerce Duty Tax, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 02:42 PM UTC
Resolved
Jun 10, 2025, 04:00 PM UTC
Duration
1h 17m
Detected by Pingoru
Jun 10, 2025, 02:42 PM UTC

Affected components

BigCommerce Duty Tax

Update timeline

  1. investigating Jun 10, 2025, 02:54 PM UTC

    An issue with an upstream infrastructure provider is impacting our BigCommerce Plugin

  2. identified Jun 10, 2025, 02:54 PM UTC

    The issue has been identified and we are continuing to monitor the impact.

  3. identified Jun 10, 2025, 02:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 10, 2025, 04:00 PM UTC

    This incident has been resolved.