Zonos incident

Outage of legacy quoting services.

Major Resolved View vendor source →

Zonos experienced a major incident on March 9, 2020 affecting Landed Cost API and International Checkout, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2020, 09:00 PM UTC
Resolved
Mar 09, 2020, 09:31 PM UTC
Duration
31m
Detected by Pingoru
Mar 09, 2020, 09:00 PM UTC

Affected components

Landed Cost APIInternational Checkout

Update timeline

  1. investigating Mar 09, 2020, 11:19 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 09, 2020, 11:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 09, 2020, 11:20 PM UTC

    This incident has been resolved.

  4. postmortem Mar 09, 2020, 11:23 PM UTC

    We were receiving carts with over a billion items each coming at about one per second. Our packaging algorithm was back logged attempting to pack all the items in boxes. Our algorithm limitations have been changed and fake carts like this won’t limit performance in the future.