Zonos experienced a major incident on April 2, 2020 affecting International Checkout, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
International Checkout
Update timeline
- investigating Apr 02, 2020, 05:42 PM UTC
Checkout seems to be slow or not allowing quotes
- resolved Apr 02, 2020, 05:43 PM UTC
A data error was located and fixed. All servers are running normal at this time.
- postmortem Apr 02, 2020, 05:49 PM UTC
Two queries were ran out of order causing a lock to the Rules engine table. The queries were deleted and some minor maintainence was performed on those tables during the minute it was down.