Zonos experienced a critical incident on July 15, 2020 affecting Landed Cost API and International Checkout and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Landed Cost APIInternational CheckoutLanded Cost API (Legacy)
Update timeline
- investigating Jul 15, 2020, 01:57 PM UTC
We are currently investigating this issue. A database provider of Zonos has unexpectedly dropped service. They are not indicating when they will be up and we are looking to move to another source now.
- resolved Jul 15, 2020, 03:14 PM UTC
This incident has resolved. Zonos changed to a backup third party provider.