Zonos incident

Landed cost not coming back for multiple systems.

Major Resolved View vendor source →

Zonos experienced a major incident on December 22, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2020, 03:57 AM UTC
Resolved
Dec 22, 2020, 01:30 AM UTC
Duration
—
Detected by Pingoru
Dec 22, 2020, 03:57 AM UTC

Update timeline

  1. resolved Dec 22, 2020, 03:57 AM UTC

    Landed cost results were not coming back for some of our systems including, checkout, legacy landed cost apis, and all shopping cart extensions.

  2. postmortem Dec 22, 2020, 03:58 AM UTC

    There was a typo in a field that was causing the countries to not be recognized by our tax calculation service. This affected multiple systems: Zonos Checkout Zonos Legacy Landed Cost API Shopify Duty Tax Shopify Checkout Big Commerce Duty Tax Big Commerce Checkout Sales Force Checkout Sales Force Duty Tax The bad data in the db was found and resolved.