Zonos incident

Investigating issues with Shopify Duty Tax

Minor Resolved View vendor source →

Zonos experienced a minor incident on July 22, 2023 affecting Shopify Duty Tax, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2023, 03:31 PM UTC
Resolved
Jul 22, 2023, 06:27 PM UTC
Duration
2h 56m
Detected by Pingoru
Jul 22, 2023, 03:31 PM UTC

Affected components

Shopify Duty Tax

Update timeline

  1. investigating Jul 22, 2023, 04:16 PM UTC

    We are currently investigating this issue.

  2. identified Jul 22, 2023, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 22, 2023, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 22, 2023, 06:23 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 22, 2023, 06:27 PM UTC

    This incident has been resolved.