2026-03-11 - Elevated Error Rates on Inference Services
Affected: Classify
Zonos Outage History
Zonos is up right nowZonos had 7 outages in the last 2 years totaling 28h 8m of downtime — averaging 0.3 incidents per month.
There were 7 Zonos outages since June 10, 2025 totaling 28h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issues with Landed Cost
Affected: Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)ClassifySalesforce Duty TaxShopify Checkout
Timeline · 5 updates
- investigating Feb 22, 2026, 06:25 PM UTC
We are currently investigating this issue.
- investigating Feb 22, 2026, 06:28 PM UTC
We are continuing to investigate this issue.
- identified Feb 22, 2026, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 23, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2026, 04:22 PM UTC
This incident has been resolved.
Issue with Zonos services
Affected: Landed Cost APIZonos Prepay (iOS)Zonos Prepay (Android)QuoterLanded Cost API (GraphQL)Zonos Prepay (Webapp)
Timeline · 4 updates
- investigating Feb 19, 2026, 09:58 PM UTC
We are currently investigating this issue.
- identified Feb 19, 2026, 09:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 19, 2026, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 10:24 PM UTC
This incident has been resolved.
Issue with Dashboard
Affected: Dashboard
Timeline · 7 updates
- investigating Feb 19, 2026, 04:29 PM UTC
We are currently investigating this issue.
- identified Feb 19, 2026, 04:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 19, 2026, 04:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 19, 2026, 05:00 PM UTC
We are continuing to see some issues and are continuing to monitor.
- monitoring Feb 19, 2026, 05:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 19, 2026, 05:48 PM UTC
The issue has been resolved and operations have returned to normal. We are actively monitoring to ensure continued stability.
- resolved Feb 19, 2026, 06:57 PM UTC
This incident has been resolved.
Backfill 2025-10-20 Issue with Dashboard
Affected: Dashboard
Timeline · 4 updates
- investigating Oct 20, 2025, 09:57 PM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 09:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 09:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:57 PM UTC
This incident has been resolved.
2025-09-04 Issue with Zonos Dashboard
Affected: Dashboard
Timeline · 2 updates
- investigating Sep 04, 2025, 07:59 PM UTC
We are currently investigating this issue.
- resolved Sep 04, 2025, 08:17 PM UTC
Users logging in may have experienced a flashing screen. The change was rolled back and the issue has been resolved.
2025-06-10 Issue with BigCommerce Plugin
Affected: BigCommerce Duty Tax
Timeline · 4 updates
- investigating Jun 10, 2025, 02:54 PM UTC
An issue with an upstream infrastructure provider is impacting our BigCommerce Plugin
- identified Jun 10, 2025, 02:54 PM UTC
The issue has been identified and we are continuing to monitor the impact.
- identified Jun 10, 2025, 02:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 10, 2025, 04:00 PM UTC
This incident has been resolved.