Zonos incident

2024-08-07 Upstream provider issue affecting Zonos Dashboard

Minor Resolved View vendor source →

Zonos experienced a minor incident on August 7, 2024 affecting International Checkout and Dashboard, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 07:22 PM UTC
Resolved
Aug 07, 2024, 08:42 PM UTC
Duration
1h 19m
Detected by Pingoru
Aug 07, 2024, 07:22 PM UTC

Affected components

International CheckoutDashboard

Update timeline

  1. investigating Aug 07, 2024, 07:22 PM UTC

    We are currently investigating this issue.

  2. identified Aug 07, 2024, 07:24 PM UTC

    The issue has been identified as an outage with an upstream provider.

  3. monitoring Aug 07, 2024, 07:25 PM UTC

    The issue appears to be resolved but we are monitoring for further issues.

  4. monitoring Aug 07, 2024, 07:32 PM UTC

    There continue to be intermittent issues. The provider is investigating and we will continue to monitor.

  5. monitoring Aug 07, 2024, 07:41 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Aug 07, 2024, 08:13 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Aug 07, 2024, 08:40 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Aug 07, 2024, 08:42 PM UTC

    This incident has been resolved.