Zonos incident

2024-08-30 Issue with Shopify Duty Tax Plugin

Major Resolved View vendor source →

Zonos experienced a major incident on August 30, 2024 affecting Shopify Duty Tax, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2024, 05:18 PM UTC
Resolved
Aug 30, 2024, 05:50 PM UTC
Duration
32m
Detected by Pingoru
Aug 30, 2024, 05:18 PM UTC

Affected components

Shopify Duty Tax

Update timeline

  1. investigating Aug 30, 2024, 05:29 PM UTC

    We are currently investigating this issue.

  2. identified Aug 30, 2024, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 30, 2024, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 30, 2024, 05:50 PM UTC

    This incident has been resolved.