Zonos incident

2024-11-12 Issue with Exchange Rate

Major Resolved View vendor source →

Zonos experienced a major incident on November 12, 2024 affecting Landed Cost API and International Checkout, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 08:27 PM UTC
Resolved
Nov 12, 2024, 10:20 PM UTC
Duration
1h 52m
Detected by Pingoru
Nov 12, 2024, 08:27 PM UTC

Affected components

Landed Cost APIInternational Checkout

Update timeline

  1. investigating Nov 12, 2024, 08:51 PM UTC

    We are currently investigating elevated error rates.

  2. identified Nov 12, 2024, 09:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 12, 2024, 09:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 12, 2024, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 12, 2024, 10:20 PM UTC

    This incident has been resolved.