Zonos Outage History

Zonos is up right now

Zonos had 10 outages in the last 2 years totaling 33h 17m of downtime — averaging 0.4 incidents per month.

There were 10 Zonos outages since October 20, 2025 totaling 33h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zonos.com

Critical September 4, 2026

2026-09-04 Classify Service Disruption

Detected by Pingoru
Sep 04, 2026, 11:56 PM UTC
Resolved
Sep 05, 2026, 12:56 AM UTC
Duration
59m
Affected: Classify
Timeline · 4 updates
  1. investigating Sep 05, 2026, 12:08 AM UTC

    We are currently investigating this issue.

  2. identified Sep 05, 2026, 12:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 05, 2026, 12:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2026, 12:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 4, 2026

2026-09-04 Issue with Classify

Detected by Pingoru
Sep 04, 2026, 05:18 PM UTC
Resolved
Sep 04, 2026, 06:00 PM UTC
Duration
42m
Affected: Classify
Timeline · 4 updates
  1. investigating Sep 04, 2026, 05:29 PM UTC

    We are currently investigating this issue.

  2. identified Sep 04, 2026, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 04, 2026, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 04, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 3, 2026

2026-08-03 Elevated error rates for landed cost quotes

Detected by Pingoru
Aug 03, 2026, 09:00 PM UTC
Resolved
Aug 03, 2026, 10:36 PM UTC
Duration
1h 36m
Affected: Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)Landed Cost API (Legacy)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)Salesforce Duty TaxShopify Checkout
Timeline · 7 updates
  1. investigating Aug 03, 2026, 09:23 PM UTC

    We are currently investigating this issue.

  2. identified Aug 03, 2026, 09:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 03, 2026, 09:36 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 03, 2026, 09:57 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Aug 03, 2026, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Aug 03, 2026, 10:36 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 03, 2026, 10:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 8, 2026

2026-07-08 Issue with Classify Service

Detected by Pingoru
Jul 08, 2026, 07:15 PM UTC
Resolved
Jul 08, 2026, 09:38 PM UTC
Duration
2h 22m
Affected: Classify
Timeline · 4 updates
  1. investigating Jul 08, 2026, 07:41 PM UTC

    We are currently investigating this issue.

  2. identified Jul 08, 2026, 07:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2026, 07:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 08, 2026, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 26, 2026

2026-05-26 Increased authentication error rates.

Detected by Pingoru
May 26, 2026, 09:27 PM UTC
Resolved
May 26, 2026, 10:31 PM UTC
Duration
1h 4m
Affected: Zonos Prepay (iOS)Zonos Prepay (Android)Zonos Prepay (Webapp)Dashboard
Timeline · 6 updates
  1. investigating May 26, 2026, 09:27 PM UTC

    An issue with an authentication provider is currently affecting some users.

  2. identified May 26, 2026, 09:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2026, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 26, 2026, 09:54 PM UTC

    We are continuing to see increased error rates and are monitoring for a fix from our authentication provider.

  5. monitoring May 26, 2026, 09:59 PM UTC

    We are seen error rates decline and will continue monitoring.

  6. resolved May 26, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026

Issues with Landed Cost

Detected by Pingoru
Feb 22, 2026, 06:25 PM UTC
Resolved
Feb 23, 2026, 04:22 PM UTC
Duration
21h 57m
Affected: Landed Cost APIInternational CheckoutShopify Duty TaxZonos Prepay (iOS)BigCommerce Duty TaxZonos Prepay (Android)QuoterMagento Duty TaxLanded Cost API (GraphQL)Zonos Prepay (Webapp)ClassifySalesforce Duty TaxShopify Checkout
Timeline · 5 updates
  1. investigating Feb 22, 2026, 06:25 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 22, 2026, 06:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 22, 2026, 07:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 23, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026

Issue with Zonos services

Detected by Pingoru
Feb 19, 2026, 09:32 PM UTC
Resolved
Feb 19, 2026, 10:24 PM UTC
Duration
51m
Affected: Landed Cost APIZonos Prepay (iOS)Zonos Prepay (Android)QuoterLanded Cost API (GraphQL)Zonos Prepay (Webapp)
Timeline · 4 updates
  1. investigating Feb 19, 2026, 09:58 PM UTC

    We are currently investigating this issue.

  2. identified Feb 19, 2026, 09:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 09:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 19, 2026, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

Issue with Dashboard

Detected by Pingoru
Feb 19, 2026, 04:29 PM UTC
Resolved
Feb 19, 2026, 06:57 PM UTC
Duration
2h 28m
Affected: Dashboard
Timeline · 7 updates
  1. investigating Feb 19, 2026, 04:29 PM UTC

    We are currently investigating this issue.

  2. identified Feb 19, 2026, 04:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 19, 2026, 05:00 PM UTC

    We are continuing to see some issues and are continuing to monitor.

  5. monitoring Feb 19, 2026, 05:26 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Feb 19, 2026, 05:48 PM UTC

    The issue has been resolved and operations have returned to normal. We are actively monitoring to ensure continued stability.

  7. resolved Feb 19, 2026, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Backfill 2025-10-20 Issue with Dashboard

Detected by Pingoru
Oct 20, 2025, 08:01 AM UTC
Resolved
Oct 20, 2025, 08:52 AM UTC
Duration
51m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Oct 20, 2025, 09:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 09:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →