Zūm Rails incident

Visa Direct transactions are not working

Major Resolved View vendor source →

Zūm Rails experienced a major incident on June 23, 2021 affecting Visa Direct, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2021, 02:35 PM UTC
Resolved
Jun 23, 2021, 03:41 PM UTC
Duration
1h 6m
Detected by Pingoru
Jun 23, 2021, 02:35 PM UTC

Affected components

Visa Direct

Update timeline

  1. identified Jun 23, 2021, 02:35 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jun 23, 2021, 03:41 PM UTC

    This incident has been resolved. The problem: Visa and its suppliers were having an issue in processing the requests due unexpected high demand, as result Zũm was receiving a timeout error. The solution: Visa and its suppliers resolved the issue.