Zūm Rails incident

Interac Request Money Unstable

Major Resolved View vendor source →

Zūm Rails experienced a major incident on August 31, 2021 affecting Interac, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 04:04 PM UTC
Resolved
Aug 31, 2021, 06:16 PM UTC
Duration
2h 11m
Detected by Pingoru
Aug 31, 2021, 04:04 PM UTC

Affected components

Interac

Update timeline

  1. investigating Aug 31, 2021, 04:04 PM UTC

    Some clients are having problem with Interac Request Money. The request is failing with InteracFailedGenericError. We are communicating with Interac to get and ETA for the issue to be resolved. This do not apply to all Accounts Receivable with Interac, some transactions are working normally.

  2. identified Aug 31, 2021, 04:18 PM UTC

    The issue has been identified and a solution is being implemented on Interac side.

  3. monitoring Aug 31, 2021, 06:12 PM UTC

    We were informed the issue was resolved and transactions for Accounts Receivable, Interac are working normally. We performed multiple transactions and they all worked as expected.

  4. resolved Aug 31, 2021, 06:16 PM UTC

    This incident has been resolved.