Zūm Rails experienced a major incident on June 23, 2022 affecting Interac, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2022, 03:40 PM UTC
There is some instability between Interac and their banking partners which is affecting the creation of some Interac transactions. We are in contact with them while they investigate the problem.
- investigating Jun 23, 2022, 05:14 PM UTC
The instability is still being investigated between Interac and their banking partners. We are maintaining contact while they figure out what is causing the issue.
- monitoring Jun 23, 2022, 06:18 PM UTC
The instability between Interac and their banking partner has been resolved. We are continuing to monitor the situation to ensure Interac transactions are created and processed as normal.
- resolved Jun 23, 2022, 08:14 PM UTC
The instability has been resolved and no further issues have been encountered. We thank you for your patience and apologize for any inconvenience this may have caused.