Zūm Rails incident

Issues with Interac Option 2 (URL/Email Flow)

Major Resolved View vendor source →

Zūm Rails experienced a major incident on December 20, 2023 affecting Interac, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 04:46 PM UTC
Resolved
Dec 20, 2023, 07:40 PM UTC
Duration
2h 53m
Detected by Pingoru
Dec 20, 2023, 04:46 PM UTC

Affected components

Interac

Update timeline

  1. identified Dec 20, 2023, 04:46 PM UTC

    We have identified an issue for clients who use Interac Option 2 (URL/Email Flow) that is currently affecting the completion of Interac transactions. As such, these transactions will remain "In Progress" longer than expected. The Devs are currently working on solving this issue with the highest priority and we will provide updates as they become available. We apologize for any inconveniences this may have caused.

  2. monitoring Dec 20, 2023, 06:43 PM UTC

    We appreciate your patience while we solve the Interac Option 2 (URL/Email Flow) issue. The Devs have resolved the problem and are currently monitoring the situation to ensure no other similar issues arise.

  3. resolved Dec 20, 2023, 07:40 PM UTC

    This incident has been resolved.