Zūm Rails experienced a major incident on December 8, 2022 affecting Interac, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Interac
Update timeline
- investigating Dec 08, 2022, 02:57 PM UTC
We are currently investigating an intermittent issue involving some Interac transactions. We are currently in talks with our banking partner to rectify the situation.
- monitoring Dec 08, 2022, 03:16 PM UTC
The intermittent failures involving some Interac transactions have been resolved. We are monitoring the situation to ensure no further issues are encountered. We apologize for any inconvenience this may have caused.
- resolved Dec 08, 2022, 04:04 PM UTC
There have been no further issues with Interac transactions Intermittently failing. All transactions are now completing as they should. Thank you for your patience in this matter